Monthly Archives: October 2016

Have you read “Destination Company®”?

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I am excited to announce the publication of my third book, Destination CompanyTM. As a gift, I am offering a complimentary download of this book. You can download it here, for those who like paper, you can also buy the softcover book. Feel free to share the link with your leadership team and anyone you …

Do You Have Grit?

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Bill Gates once said, “Most people overestimate what they can do in one year and underestimate what they can do in ten years.” I agree with Bill and I have my own twist: “Most people over estimate what they can get done in a month and under estimate what they can get done in a …

Every Client Has a Story

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Do you ever find yourself or find others in your company calling a client a pain, or worse, a P.I.T.A.? As a leader, you have to root out this name-calling. This misplaced grumbling trickles out to your staff, front line and new employees—and suddenly any difficult client becomes a problem. Chic-Fil-A understands this, and created …