Monthly Archives: April 2019

Family Businesses can Learn Plenty from Top New Orleans’ Bands

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This week I’m down in New Orleans for my annual trip to The Jazz Fest (which is as much about creole cooking, new music and good friends…as it is about traditional jazz and blues.) I was struck this year by how many bands had their sons and daughters on stage with them. Some were pre …

Why Getting Fired by Clients Is Good For You.

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Everyone gets fired by their clients at some point (especially if you are selling a recurring service.) And sometimes you will lose big accounts. It can bruise your ego and take a bite out of your budget. But I think that’s a good thing! It’s a wake up call. There are two main reasons for …

Do You Inspire Your Competition?

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Tiger Woods won his 15th major golf tournament this weekend. Many thought he was a has-been, but he learned from his mistakes and never gave up. That took courage. His competition was younger and stronger, so he used his experience and self awareness to power his way to the win. Moreover, he beat competitors that …

Your Clients Can’t Remember Your Name.

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Last Saturday I asked a friend (that I met at the motorsport track) about the landscape company he uses. He had good things to say about them, but he could not recall the company. He stumbled trying to recall their exact name. I hear this often. “I like my guys/gals but their name escapes me.” …

Great middle managers create a multiplying effect

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Do you read the Wall Street Journal? It’s an excellent learning source. Last week it shared a Gallup study showing that the fastest growing companies, both in good and bad economies, gain their advantage by hiring and promoting the best middle managers i.e. team leaders. Examples of middle managers in our industry: super foremen, supervisors, …