Don’t Raise Prices Without Raising Value

Don’t Raise Prices Without Raising Value

There is a drumbeat in the industry magazines to raise prices, either to get ahead of inflation or to take advantage of supply and demand. But raising prices is not enough of a strategy. Raising prices does not mean raising value. Unless you are actually mis-pricing...

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Gaining the Truth From Your Employees

Gaining the Truth From Your Employees

As Jack Nicholson barked at Tom Cruise in the movie A Few Good Men, “You can’t handle the truth!!" Or can you? My Summer Growth Summit During my Summer Growth Summit in August, I asked for feedback from attendees. And I got it. (Gulp.) (BTW, this Summit was my largest...

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Lessons from a Billionaire

Lessons from a Billionaire

What can you learn from a billionaire? I recently led a peer group meeting where I met two ultra-wealthy entrepreneurs. The first was a “Boat Man” - a wealthy retired gentleman who loves his boats. The second was a “Car Man” - a very active billionaire who really...

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A Hurricane Can’t Stop Us

A Hurricane Can’t Stop Us

The older I get, the more craziness I experience. 25 years ago I was married, and we went to Martha’s Vineyard for our honeymoon, and then got blown off the island by a hurricane. 15 years later while celebrating my anniversary in the Hamptons, Superstorm Sandy came...

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Where Customer Service Falters

Where Customer Service Falters

As I travelled this summer through Mexico City, we stayed in two top hotels. One in the youthful arts district of Roma where we had a boutique hotel of 4 rooms, and one in the swanky district of Polanco where we stayed in a mid-size high end hotel. Both gave...

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Who Really Won the Olympics?

Who Really Won the Olympics?

The greatest sports competition on earth just ended, with tears of wins, losses and upsets. So who actually won? The typical story line measures it by most medals (the USA by a long shot) and by the most Golds (the USA with China right behind). You can be sure the...

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What My Vacation Teaches You About Risk

What My Vacation Teaches You About Risk

When I told various friends and colleagues I was heading to Mexico City for vacation this year, I got one of three responses: A negative response, “Careful, that’s very dangerous!” A positive response “I went there, you will have a great time!” A curious answer “Hmm....

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