The Correct Labor Mark-Up

The Correct Labor Mark-Up

What is the right way to calculate the mark up on your labor cost, to recover the appropriate overhead? It’s not a question that gets deep enough attention.  I see many companies with low labor mark ups who are still wondering why their business model is not producing...

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Embrace Failure

Embrace Failure

Why embrace failure? Because it’s how the super successful got that way. I spoke to my long-time trainer (when I lived in CT), and he told me how he got a new job right before Covid and when Covid hit he was let go. So, he jumped full-time into his dream of running...

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Meet the 20% Woman

Meet the 20% Woman

This week Loriena Harrington (Beautiful Blooms Landscape, WI) was awarded the Women Entrepreneur of The Year award by the National Association of Landscape Professionals. I am super proud of her and was delighted to write a letter in support of her (see at bottom)....

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You Deserve a Corvette

You Deserve a Corvette

It’s been a hectic couple of years for sure, so how do you take care of yourself, and reward yourself? To answer that, let’s look through the lens of the Entrepreneur’s Journey. There are 3 stages that a successful Entrepreneur must go through: Struggling, Surviving,...

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Don’t Raise Prices Without Raising Value

Don’t Raise Prices Without Raising Value

There is a drumbeat in the industry magazines to raise prices, either to get ahead of inflation or to take advantage of supply and demand. But raising prices is not enough of a strategy. Raising prices does not mean raising value. Unless you are actually mis-pricing...

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Where Customer Service Falters

Where Customer Service Falters

As I travelled this summer through Mexico City, we stayed in two top hotels. One in the youthful arts district of Roma where we had a boutique hotel of 4 rooms, and one in the swanky district of Polanco where we stayed in a mid-size high end hotel. Both gave...

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Who Really Won the Olympics?

Who Really Won the Olympics?

The greatest sports competition on earth just ended, with tears of wins, losses and upsets. So who actually won? The typical story line measures it by most medals (the USA by a long shot) and by the most Golds (the USA with China right behind). You can be sure the...

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