Six Important Lessons from 2022

Six Important Lessons from 2022

As I reflect on the year ahead, I like to make sure we bring along the important lessons from the previous year.

Because “Those who cannot remember the past are condemned to repeat it.” – George Santayana, The Life of Reason, 1905.

The year was tough enough, lets learn from the experience.

HERE ARE MY SIX IMPORTANT LESSONS FROM 2022

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Don’t Make The Same Tragic Mistake as Southwest Airlines

Don’t Make The Same Tragic Mistake as Southwest Airlines

Southwest Airlines was unprepared for their recent weather crisis. As the snow bomb and arctic storm unfolded over the holidays, it became clear that something was wrong at Southwest (I was flying on that day, so I know.). In hindsight, Southwest made one huge mistake that had a tragic domino impact on their schedule and passengers. Their mistake: They were not “proactive.”

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Your Client Experience Is Lacking

Your Client Experience Is Lacking

I had the most amazing experience in Asheville, NC. The landscape entrepreneur, John Phillips (President, Gardens for Living, NC) hosted our “high-achievers peer group” at his new facility in Asheville. As part of that event, we had dinner at one of his client’s homes...

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It’s Time To Shake The Trees!

It’s Time To Shake The Trees!

There is a recent movement happening across our industry: Owners are stepping up to "shake the trees." It's due to two separate trends. Let me explain. Earlier this year, everyone focused on "increasing recruiting" and "maximizing production." Many contractors in my...

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