Non-Billable Time Is Killing You

Every service company has to make an assessment of how much unproductive non-billable time their crews will have in a year, and this in effect becomes part of their overhead. Do you track this? If not, you are not alone. Many if not most companies don’t track...

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Busy Is Not Always Good

Have you noticed how busy people are these days? People were busy last year, and now they are even busier today. 

But busy is not always good.

There are many different kinds of "busy." Just like the Eskimo's have many different definitions for "snow", we need to...

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